From our first contact with Legacy to the end was a great experience. We had used the same company for years that we were satisfied with, but decided it was still best to obtain at least three bids. Matt came to our house and was very knowledgeable, friendly, and gave us options. We called him back with follow-up questions, and he was very patient, and also not pushy at all. His bid was fair and competitive and he seemed to just want what was best for us, whether we used him or not. He even came out to meet us a second time to answer even more questions. He made sure we completely understood every option again, and explained very thoroughly what the install would look like and who would be doing it. The install was as explained. Pat, Terry, and Andy spent a day and a half doing the job, and were polite, professional, and you could tell they took their job very seriously and wanted to do it right. Watching them we realized how much mental and physical work was involved. They also made sure they did no harm to the house moving things in and out. They were patient in answering questions and explaining the system. We had an existing problem with one of our returns, so part of the job was researching and finding out why it was not working correctly. Terry, Andy, and Dusty worked both inside and in the crawl space. They found and fixed the problem. At the end everything was cleaned up fine. That night I called Matt with a concern at 10 p.m. which ended up not being anything, and again he was very patient and polite. The day after the install, Matt came back out personally to make sure it was done right. I highly recommend Legacy. Matt was very easy to work with and took the time to make sure we were comfortable through the whole process. Jessica at the office was also very professional.